Refund Policy

1. INTRODUCTION

This Refund Policy ("Policy") governs the terms and conditions under which Taplet Platform Limited ("Taplet", "we", "our", or "us") considers requests for refunds related to access plans, services, or subscriptions made available through our digital platform ("Platform"). By using our services, you ("User", "you", or "your") agree to be bound by this Policy, which is incorporated into our Terms and Conditions.

Taplet operates on a strictly non-refundable model. This Policy has been designed to set clear expectations and promote transparency regarding charges and billing practices.

2. GENERAL PRINCIPLES

• All payments made to Taplet are final and non-refundable, unless explicitly stated otherwise in a signed agreement.

• Refunds are not provided for:

  • Change of mind or non-use of the platform after purchase;

  • Failure to pass identity verification (KYC/AML);

  • Technical incompatibilities not caused by Taplet;

  • User negligence, error, or misconfiguration.

We encourage users to fully evaluate the platform during any demonstration or trial period (where offered) prior to committing to a paid service.

3. NON-REFUNDABLE CHARGES

The following items are non-refundable under all circumstances:

• Monthly, quarterly, or annual subscription fees;

• Onboarding/setup fees;

• One-time activation or configuration costs;

• API usage charges and consumption-based billing;

• Compliance services such as KYC/AML verification or audit preparations;

• Custom development or integration work once initiated;

• Late payment penalties, chargeback fees, or recovery charges.

4. EXCEPTIONS (IF ANY)

Refunds may be issued solely at Taplet’s discretion in exceptional cases, including:

• Duplicate charges resulting from a system error;

• Unauthorized transactions proven to be the result of platform-side security failure;

• Service unavailability extending beyond 15 consecutive days, provided no alternative access method was offered.

Such exceptions will be reviewed on a case-by-case basis and require formal documentation. Any approved refund will be processed within thirty (30) business days and applied to the original payment method.

5. USER RESPONSIBILITIES

To avoid billing issues, users must:

• Ensure that payment details are accurate and up to date;

• Review service terms before committing to a subscription or plan;

• Monitor usage to avoid exceeding quotas or limits;

• Notify us within five (5) business days of any suspected billing error.

Failure to fulfill these responsibilities may result in denied refund or dispute resolution.

6. DISPUTES AND CHARGEBACKS

Users retain the right to dispute transactions with their issuing bank under Visa and Mastercard rules. Taplet does not penalize, restrict, or suspend a user solely because they filed a chargeback.

6.1 Contact Taplet First
Users are strongly encouraged to contact Taplet Support to resolve any billing concerns before initiating a chargeback. This allows us to investigate and potentially correct the issue more quickly.
However, this requirement does not limit or waive the user's right to file a dispute with their bank.

6.2 Investigation
If a chargeback is initiated, Taplet may submit evidence to the card network or processor if we believe the claim is inaccurate, fraudulent, or inconsistent with our service records. Resolution timelines and outcomes are determined by the issuing bank and card network.

6.3 Abusive or Fraudulent Chargebacks
While users cannot be punished for filing a legitimate dispute, Taplet may take reasonable action if there is evidence of:

• repeated invalid or fraudulent chargebacks,

• misuse of the payment system, or

• attempts to avoid valid fees by abusing the chargeback process.

Actions may include limiting account functionality or terminating access in line with these Terms. Such measures are taken based on misuse, not on the mere act of filing a chargeback.

6.4 Outcome of a Chargeback
If a chargeback is resolved in the user’s favor, Taplet will honor the decision and any required refund will be issued via the original payment method.

6.5 No Waiver of Rights
Nothing in this section restricts the user’s statutory consumer rights or any rights granted under applicable card-network rules.

7. MODIFICATION OF THIS POLICY

Taplet reserves the right to modify, amend, or revise this Refund Policy at any time. Material changes will be notified via platform announcements or direct communication. Continued use of the Platform after such notice constitutes acceptance of the revised terms.

8. CONTACT INFORMATION

For billing inquiries or refund-related questions, please contact:

Billing Department
Email: accounting@taplet.app
Company: Taplet Platform Limited
Jurisdiction: Republic of Cyprus