Refund Policy

1. INTRODUCTION

This Refund Policy ("Policy") governs the terms and conditions under which Taplet Platform Limited ("Taplet", "we", "our", or "us") considers requests for refunds related to access plans, services, or subscriptions made available through our digital platform ("Platform"). By using our services, you ("User", "you", or "your") agree to be bound by this Policy, which is incorporated into our Terms and Conditions.

Taplet operates on a strictly non-refundable model. This Policy has been designed to set clear expectations and promote transparency regarding charges and billing practices.

2. GENERAL PRINCIPLES

• All payments made to Taplet are final and non-refundable, unless explicitly stated otherwise in a signed agreement.

• Refunds are not provided for:

  • Change of mind or non-use of the platform after purchase;

  • Failure to pass identity verification (KYC/AML);

  • Technical incompatibilities not caused by Taplet;

  • User negligence, error, or misconfiguration.

We encourage users to fully evaluate the platform during any demonstration or trial period (where offered) prior to committing to a paid service.

3. NON-REFUNDABLE CHARGES

The following items are non-refundable under all circumstances:

• Monthly, quarterly, or annual subscription fees;

• Onboarding/setup fees;

• One-time activation or configuration costs;

• API usage charges and consumption-based billing;

• Compliance services such as KYC/AML verification or audit preparations;

• Custom development or integration work once initiated;

• Late payment penalties, chargeback fees, or recovery charges.

4. EXCEPTIONS (IF ANY)

Refunds may be issued solely at Taplet’s discretion in exceptional cases, including:

• Duplicate charges resulting from a system error;

• Unauthorized transactions proven to be the result of platform-side security failure;

• Service unavailability extending beyond 15 consecutive days, provided no alternative access method was offered.

Such exceptions will be reviewed on a case-by-case basis and require formal documentation. Any approved refund will be processed within thirty (30) business days and applied to the original payment method.

5. USER RESPONSIBILITIES

To avoid billing issues, users must:

• Ensure that payment details are accurate and up to date;

• Review service terms before committing to a subscription or plan;

• Monitor usage to avoid exceeding quotas or limits;

• Notify us within five (5) business days of any suspected billing error.

Failure to fulfill these responsibilities may result in denied refund or dispute resolution.

6. DISPUTES AND CHARGEBACKS

Users are required to contact Taplet directly to resolve any concerns before initiating a chargeback or external dispute. Filing a chargeback without attempting resolution may:

• Result in account suspension;

• Trigger a ban from future services;

• Incur administrative recovery fees.

We reserve the right to engage collections agencies or initiate legal proceedings for unpaid balances resulting from rejected charges.

7. MODIFICATION OF THIS POLICY

Taplet reserves the right to modify, amend, or revise this Refund Policy at any time. Material changes will be notified via platform announcements or direct communication. Continued use of the Platform after such notice constitutes acceptance of the revised terms.

8. CONTACT INFORMATION

For billing inquiries or refund-related questions, please contact:

Billing Department
Email: accounting@taplet.app
Company: Taplet Platform Limited
Jurisdiction: Republic of Cyprus